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Posted: Wednesday, October 25, 2017 3:14 PM

Job Description

Join our team at the Lancaster Marriott at Penn Square as a FRONT DESK MANAGER!
Experience this landmark hotel in Lancaster, PA, featuring elegant interiors, impeccable service, remarkable architecture and historic charm. Central to Downtown Lancaster and integrated beautifully with a world-class convention center, this Lancaster, Pennsylvania, hotel at historic Penn Square offers amenities discerning hotel guests expect.

Job Summary:
Assists the Rooms Manager in administering front office functions and supervising staff on a daily basis. Front office areas include the Front Desk, At Your Service and Bell/Valet. Position works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Major Responsiblities:
*Serve as Manager on Duty as needed.
*Work front desk shifts as needed.
*Train front desk employees, leading by example with a standard of excellence for:
*Outstanding guest service face-to-face and via phone and a warm hospitality rapport
*Prompt and courteous facilitation of arrival, departure, confirmations, cancellations and miscellaneous guest requests.
*Order and cleanliness of the front desk.
*Mastery of the reservation and phone system.
*Concierge suggestions on the local area.
*Coordinate reservations and room assignments for individuals and group blocks.
*Collaborate with Housekeeping and Maintenance regarding room blocks, maintenance issues and special requests.
*Be knowledgeable of all relevant aspects of the Marriott Rewards loyalty program
*Maintain the inventory of front desk supplies, such as key cards, key packets, etc...
*Carry yourself with professionalism, organization, knowledge and style in an effort to provide guests with confidence in our property.
*Be a good listener, hearing, comprehending and executing on guest preferences.
*Stay organized, maintaining a neat, orderly front desk area.
*Advocate continuous improvement, always on the lookout for ways to streamline procedures and improve operations.
*Other responsibilities as assigned to support successful and efficient hotel operations.
Job Requirements:
*Previous hotel front desk supervisory experience
Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. A rewarding career in hospitality starts with Interstate Hotels & Resorts. We are a dedicated, 31,000-person-strong family that strives to see each and every one of us succeed. From the newest associate to our most seasoned manager, we all come together under the guiding belief that once united we can accomplish anything. From the moment you start working with us, we want to make sure you are happy with where you are and excited about where you are going. We take care of our associates so they can take care of our guests and our hotels. By fostering your ambition, and with your hard work, we help you grow through a supportive and fun environment. And as you find your place to shine, you will discover how our open and inviting culture, focus on delivering exceptional service, and seven core values guide all of us down the path of success.

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• Location: Lancaster, Lancaster , PA , 17603

• Post ID: 55043082 lancaster is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017